Refund & Cancellation Policy

You can cancel your subscription at any time in the Stripe customer portal, which you can open with the Manage subscription button on your subscription confirmation page, or by emailing support@enklandscaping.shop and we will cancel it for you. When you cancel, your plan stops renewing and you keep access until the end of the current billing period. Design credits are not carried over after the period ends.

Because Greenprint delivers digital design outputs immediately, subscription fees for a period already started are generally non-refundable once designs have been generated in that period.

If renders or plans do not meet your expectations, please regenerate first — you can adjust the style, budget, planting and layout and generate again within your plan.

• Duplicate or accidental charges.
• A confirmed technical fault that prevented you from using the tool for a period, where we could not resolve it.
• Where a refund is required by applicable consumer law.

This policy does not affect any non-waivable statutory rights you have under applicable consumer law. By starting to use the design tool within a billing period you acknowledge that digital content is supplied immediately.

If a renewal payment fails, we may retry and may pause access until payment succeeds. You can update payment details or cancel at any time.

Email support@enklandscaping.shop with your account email and the charge in question. We respond within one business day and process approved refunds to the original payment method via Stripe.